Helping You Feel Better!

Membership guide

Everything You Need To Know

Joining a membership is a great way to make recovery part of your regular routine while enjoying great value and member-only benefits.

This page outlines everything you need to know before joining, including how our memberships work, booking your sessions and what to expect as a member.

If you have any questions, we're always happy to help.

Your Membership

Your membership gives you access to the recovery services included in your chosen membership.

Depending on your membership, you'll enjoy access to services including the Infrared Sauna, Ice Bath and Compression Boots, with the number of session available each week determined by your membership level.

As a member, you'll also receive:

  • Dedicated member booking calendars

  • Access during approved member access hours

  • Member-only pricing and benefits

  • A short induction before your first visit

First Visit

Before using the wellness rooms for the first time, all members complete a short induction.

During your induction, we'll show you:

  • How the wellness rooms operate

  • Safe use of each recovery service

  • Emergency procedures

  • Facility guidelines

The induction only takes a few minutes and ensures you can use the facilities safely and confidently.

Booking Your Sessions

As a member, you'll receive access to your dedicated member booking calendars once your membership is active.

Simply use the links provided to book your included sessions.

Sessions must be booked in advance and are subject to availability. If your preferred time is unavailable, we recommend booking ahead where possible.

Health & Safety

Your safety is our priority.

Some health conditions may not be suitable for the Infrared Sauna, Ice Bath or Compression Boots.

If you have a medical condition, or you're unsure whether these services are appropriate for you, we recommend speaking with your doctor before joining. In some cases, medical clearance may be required before you can use the facilities.

Please let us know if your health changes during your membership.

Member Responsibilities

To help keep the wellness room cleans, safe and enjoyable for everyone, we ask all members to:

  • Follow staff instructions and facility signage

  • Shower before using the Ice Bath

  • Use a towel while using the Infrared Sauna

  • Treat staff, other members and the facilities with respect

  • Keep your contact and payment details up to date

  • Never attend under the influence of drugs or alcohol

Failure to follow these guidelines may result in suspension or cancellation of your membership.

Membership Committment

Memberships are a 12-month commitment.

At the end if your initial 12 months, your membership will automatically continue unless you let us know you'd like to cancel.

If you don't wish to continue after your first 12 months, simply email us at least 30 days before your renewal date.

Membership Freeze

Need to take a short break?

You can place your membership on hold for:

  • A minimum of one week

  • Up to two within a six-month period

Freeze requests must be submitted by email to [email protected] at least two week before your request freeze date.

Cooling Off Period

New membership include a 48-hour cooling off period, provided you haven't attended your first session.

If you change your mind within this time, simply contact us and we'll arrange your cancellation and refund, provided your membership hasn't been used.

Payments

Membership fees are automatically proceesed using your nominated payment method through Stripe.

Please note:

  • Stripe transaction fees may apply

  • A dishonour fee may apply if payment is unsuccessful

  • Membership fees may be reviewed from time to time. If fees change, you'll receive at least one month's notice.

Cancelling Your Membership

After your initial 12-month commitment:

  • Your account must be up to date with all payments

  • Email us at least 30 days before your cancellation date

  • Payments already processed are non-refundable

Facility Access

Members can access the wellness rooms during approved member access hours.

To help keep the facility safe for everyone:

  • Only members with a valid booking may access the facility

  • Guests are only permitted where included as part of your membership benefits and must complete the required induction

  • Facility hours may occasionally change due to maintenance or public holidays